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Summary

Summary

Research

Research

Findings

Findings

Funeral planning with a touch-friendly design, simplifying data input and enhancing user adoption.

Skills

Leadership, Information Visualisation, User Testing, Prototyping, Design System Ceration, Wireframing, UI Design, Development

Spec

Sketch, Abstract Jira, Miro, Usability hub, React, SCSS/CSS, HTML, Sourcetree, Bitbucket, Storybook

Platform

Cloud based web application, using React.

Team

20 Plus devs, 1 PM 2 designers in a 40 plus lean start up team.

Summary

As Senior UX/UI Designer, I was key in leading the design for Arranger Funeral Management software in an agile team. Arranger is software created to manage funeral homes and facilitate communication with the bereaved. A key component of this software is to arrange and record funerals. This is where a funeral arranger meets with the bereaved and plans a funeral or an ‘arrangement’. Our goal was to enable the user to input all data during the arrangement process. We forged ahead with a lot of unknowns and challenges.

Goals

The goal was to create software that streamlined funeral planning while reducing operational overhead for directors. By digitising arrangements and automating documentation, the product aimed to improve efficiency, minimise errors, and provide a more professional and compassionate service for families.

Final design of arrangement dashboard that had 80% of features implemented.

Capture of responsive layout.

Challenges

1

A large number of users have poor technical skills with an unwillingness to learn.

1

A large number of users have poor technical skills with an unwillingness to learn.

1

A large number of users have poor technical skills with an unwillingness to learn.

2

We had limited time and users to test.

2

We had limited time and users to test.

2

We had limited time and users to test.

3

User had diverse business needs and ways of working.

3

User had diverse business needs and ways of working.

3

User had diverse business needs and ways of working.

Research

Conducted in-person field research across four funeral homes, mapping end-to-end operational workflows to uncover core user needs and business priorities. These insights directly informed the foundational design strategy for Arranger.

Business process mapping - Miro

Personas

Developed research-based personas to foster empathy across internal teams and inform decisions, grounded in insights gathered from user interviews conducted at over 10 funeral homes. Printed our personas for teams to reference and evangilise UX.

Release - Touch friendly arrangement

Successfully launched the responsive web version of Arranger, delivering a seamless experience across devices. Collected user feedback post-release, achieving exceptionally high usability ratings and validating design decisions.

Capture of arrangement journey allowing users to easily compose add various items.

Capture of responsive menu system

Findings and results


1

Processes varied widely between funeral homes

We created personas to better identify various users.

1

Processes varied widely between funeral homes

We created personas to better identify various users.

1

Processes varied widely between funeral homes

We created personas to better identify various users.

2

A need to handle different processes and data between users

I designed the software with limited verification. I focused on a flexible process whilst guiding users through for our more challenging users.

2

A need to handle different processes and data between users

I designed the software with limited verification. I focused on a flexible process whilst guiding users through for our more challenging users.

2

A need to handle different processes and data between users

I designed the software with limited verification. I focused on a flexible process whilst guiding users through for our more challenging users.

3

Sharing images with clients was necessary

We created a visual journey allowing users to share catalogues and image galleries.

3

Sharing images with clients was necessary

We created a visual journey allowing users to share catalogues and image galleries.

3

Sharing images with clients was necessary

We created a visual journey allowing users to share catalogues and image galleries.

4

Data input was laborious

To remedy this we created intelligent fields that grabbed previous data, saving a significant amount of time. We also populated letters and email templates with arrangement data.

4

Data input was laborious

To remedy this we created intelligent fields that grabbed previous data, saving a significant amount of time. We also populated letters and email templates with arrangement data.

4

Data input was laborious

To remedy this we created intelligent fields that grabbed previous data, saving a significant amount of time. We also populated letters and email templates with arrangement data.

5

Input required to be unobtrusive to avoid disrupting communication with the bereaved

Consequently, we opted for a tablet first design to reduce any impact from larger monitors/screens.

5

Input required to be unobtrusive to avoid disrupting communication with the bereaved

Consequently, we opted for a tablet first design to reduce any impact from larger monitors/screens.

5

Input required to be unobtrusive to avoid disrupting communication with the bereaved

Consequently, we opted for a tablet first design to reduce any impact from larger monitors/screens.

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Get in touch

Get in touch

Available - UK Based

Email: hello@stephennelson.design

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Available - UK Based

Email: hello@stephennelson.design

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